This document sets out how we will deal with you in the provision of services for Credit Broking.
JM Success Ltd is authorised and regulated by the Financial Conduct Authority (FCA) with Financial Services Register number: 805915. The Financial Conduct Authority (FCA) regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA's website fca.org.uk or by contacting the FCA on 0800 111 6768.
We will at all times act in your best interests, we will source loans from the market that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments before proceeding.
The firm will be acting as a Credit Broker on your behalf and is not a Lender.
JM Success Ltd works with a panel of lenders which represent a fair analysis of the relevant market. Please ask for details of the panel of lenders we use if you require this information. Our Privacy Notice will be issued separately.
We do charge a fee for this service. Please read our fee agreement information notice for a detailed breakdown of our fees. We will also receive payment by way of a commission or a fee direct from the lender. The existence and nature of commission arrangements where the commission varies depending on the lender, product or other permissible factors will always be disclosed.
Application Fee: We typically charge an application fee of £500.00, and this will not be refundable in case the case does not go to offer due to various reasons including down valuation &/ lenders found some undisclosed adverse or 3rd party information.
Complex Cases: Depending on the case/cases' complexity we charge a fee starting from £750.00 — deducting the application fee of £500.00, the balance becomes payable when the case gets completed.
We may also receive reasonable non-monetary benefits from lenders.
When we provide services to you, we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018 (the "Act"). By signing this document, you consent to us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.
"Processing" includes obtaining, recording or holding information or data, transferring it to other companies associated with us, lenders or statutory, governmental or regulatory bodies for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.
To provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case, we will take reasonable steps to ensure the privacy of your information.
The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions; religious or similar beliefs; sexual life; or your membership of a Trade Union.
If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 0208 432 0719 or in writing to JM Success Ltd, Regus, Potters Bar, EN6 5BS.
You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.
We will communicate with you by means convenient to you and us. Our usual methods are telephone and e-mail. If you ask us to do something for you, we will confirm this to you in writing to ensure that we have understood your instructions correctly. If we give you advice, we will usually confirm it to you in writing.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to JM Success Ltd, Regus, Potters Bar, EN6 5BS.
Or by telephoning us on 0208 432 0719 where we will try to resolve your concern at the earliest time possible.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at financial-ombudsman.org.uk or by contacting them at Financial Ombudsman Service, Exchange Tower, London, E14 9SR or on 0800 023 4 567. Our full Complaints Policy is available on our website.
You or we may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt.
Any mortgage transactions that we are arranging will be completed in accordance with these Terms of Business unless you and we agree otherwise in writing. You will be liable to pay for any transactions made and/or services that are underway, carried out prior to termination and any fees and disbursements that are outstanding.
These Terms of Business will be interpreted and construed in accordance with English law and is subject to the exclusive jurisdiction of the English courts, except if your address is in Scotland, when the courts of Scotland shall have non-exclusive jurisdiction.
We intend to rely on this document for the services we provide to you and request that you provide your agreement to the Charges and Data Protection sections above. For your own benefit and protection you should read these terms carefully before signing them. If you do not understand any point please ask for further information.
Risk Warning
Your property may be repossessed if you do not keep up repayment on your mortgage or any other finance secured against the property.